About Us
RD Finance Solutions (“we, us, our”) needs to collect personal information about you to provide you with our broking and related services. This privacy statement tells you how we collect your information, what we use it for, and who we share it with. If we collect information that can be used to identify you, we will take reasonable steps to notify you of that collection.
You can request a copy by contacting us using the details below. For privacy-related enquiries, please contact:
How information is collected from you
We will collect your information from you directly whenever we can, such as from enquiries we make of you when you seek credit assistance. We may verify that information from sources referred to in your responses or in this privacy statement.
How information is collected from other sources
Sometimes we will collect information about you from other sources as the Privacy Act 1988 permits. This may include:
When the law authorises or requires collection of information
We may be required by law to collect personal information about you, such as verifying your identity under Australian Anti-Money Laundering laws.
How your information may be used
We may use your information for purposes including:
You may request to opt out of direct marketing at any time.
What happens if you don’t provide information?
If you don’t provide your information, we may be unable to:
Sharing Your Information
We may share your information with:
Sharing outside of Australia
We may store your information in cloud or networked systems which may be accessed internationally, including from the Philippines. We will take reasonable steps to ensure overseas recipients do not breach the Australian Privacy Principles. However, foreign laws may compel disclosure and we are not responsible for such disclosures.
Information about other people
If you provide information about another person (e.g., a co-applicant), you confirm you have informed them:
If you have a complaint, please follow these steps:
We will acknowledge your complaint within 5 business days and aim to resolve it within 45 days. If you remain dissatisfied, you can contact:
**Australian Financial Complaints Authority (AFCA)**
Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678
Mail: GPO Box 3 Melbourne VIC 3001
By proceeding with our services, you consent to us collecting, using, and disclosing your personal information as described in this privacy statement.