Privacy Statement

About Us
RD Finance Solutions (“we, us, our”) needs to collect personal information about you to provide you with our broking and related services. This privacy statement tells you how we collect your information, what we use it for, and who we share it with. If we collect information that can be used to identify you, we will take reasonable steps to notify you of that collection.

You can request a copy by contacting us using the details below. For privacy-related enquiries, please contact:

  • Privacy Officer, RD Finance Solutions
  • Email: renee@rdfinancesolutions.com.au
  • Phone: 0418884045
  • Address: PO Box 305 Burpengary QLD 4505


How information is collected from you

We will collect your information from you directly whenever we can, such as from enquiries we make of you when you seek credit assistance. We may verify that information from sources referred to in your responses or in this privacy statement.

How information is collected from other sources
Sometimes we will collect information about you from other sources as the Privacy Act 1988 permits. This may include:

  • Third parties regarding a loan or lease for which you seek our services;
  • Public information (e.g., public registers or social media) or from third parties to update your contact details;
  • Your legal or financial advisers or representatives.


When the law authorises or requires collection of information
We may be required by law to collect personal information about you, such as verifying your identity under Australian Anti-Money Laundering laws.

How your information may be used

We may use your information for purposes including:

  • Providing you with credit assistance;
  • Assessing eligibility for loans or related services;
  • Assisting with loan or lease applications;
  • Administering services and payments;
  • Direct marketing (unless you opt out);
  • Improving our service delivery;
  • Fraud prevention and investigation;
  • Compliance with legal obligations;
  • Any other purpose you consent to.


You may request to opt out of direct marketing at any time.

What happens if you don’t provide information?
If you don’t provide your information, we may be unable to:

  • Assist in finding a suitable loan or lease;
  • Verify your identity or prevent fraud;
  • Inform you of relevant products or services.


Sharing Your Information
We may share your information with:

  • Your authorised representatives;
  • Referees (e.g., your employer);
  • Our Broker Group (e.g., PLAN Australia);
  • Our ACL holder (e.g., Buyers Choice Licensing Pty Ltd);
  • Referrers, valuers, lenders, insurers, or intermediaries;
  • Fraud or crime prevention bodies;
  • Government or regulatory bodies;
  • Guarantors or prospective guarantors;
  • Our service providers, agents, and contractors;
  • Potential investors in our business or assets;
  • Any party with your consent.


Sharing outside of Australia
We may store your information in cloud or networked systems which may be accessed internationally, including from the Philippines. We will take reasonable steps to ensure overseas recipients do not breach the Australian Privacy Principles. However, foreign laws may compel disclosure and we are not responsible for such disclosures.

Information about other people
If you provide information about another person (e.g., a co-applicant), you confirm you have informed them:

  • We have collected their information;
  • It may be exchanged as outlined in this notice;
  • They may access our privacy policy or their data by contacting us;
  • We may not provide services unless we obtain their information.

Disputes or Complaints

If you have a complaint, please follow these steps:

  1. Contact your lender if the complaint relates to your loan.
  2. If unresolved in 5 business days or related to our service, contact our Licensee as listed in your Credit Guide. (buyers choice licencing)


We will acknowledge your complaint within 5 business days and aim to resolve it within 45 days. If you remain dissatisfied, you can contact:

**Australian Financial Complaints Authority (AFCA)**

Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678
Mail: GPO Box 3 Melbourne VIC 3001

Your Consent

By proceeding with our services, you consent to us collecting, using, and disclosing your personal information as described in this privacy statement.